Points to be remembered while booking with Holidayonsale

You are advised to  report  at the airport counter 3 to 4 hrs prior to departure time ,  seat allocation is matter of airline discretion and availability of seats which is not in control of  us , hence we shell not be held responsible/liable if you do not  get your preferred seat  Though you may receive a confirmed tickets for a particular sector, airline often overbook seats due to which the airline may offload even confirmed passenger and may accommodate them on subsequent flight, we will not be responsible /liable for such offloading nor any consequence of such offloading including delay, inconvenience or loss of tour services

We shall in no circumstances whatsoever be liable / responsible to you or any person traveling with you, for loss of baggage by the airline, failure to provide  meal  of your choice  by the airline, denied boarding or down-gradation due to overbooking or any other reason,  Failure to provide meal of your choice ,quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc.  In these circumstances, we will not be liable / responsible for the injury, loss, cost or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline, we would be there is support and guide you

The Company is not liable / responsible for any additional expenses or loss that may causes that are beyond the Company’s control but which may affect concerned airline’s ability to operate flights on schedule. The Company will not reimburse any additional expenses incurred by you as a result of such events or delays.

Transfers are provided depending on the tour booked and this will be clearly mentioned in your itinerary.

Seat In Coach Transfers / Tours:

• This service is based on air conditioned (SIC) Seat in Coach / Van / Hotel Shuttle.
• The size of the coach may vary depending upon the number of tourists travelling.
• SIC transfer is economical, offers great value for money and ideal for budget travelers. Based on a shared vehicle transfer, you share your coach / van seat with other tourists.
• SIC Transfers / tour operates at a pre-decided time and designated point.
• The SIC tour may operate from hotel or from a city centre location; cost of transportation to the city centre location is not included. In some destinations the pickup and drop off service from the hotel may cause a time delay and service is slower than private services.
• SIC Sightseeing tours are conducted by English speaking guide

Private Transportation:

This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget.

• In certain destinations, the driver acts like guide whereas in other destinations, we have a separate licensed English speaking guide for sightseeing services.
• It cannot be assumed that the vehicle is at disposal throughout the day and may only cover transfers. CAUTION: For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL’S COFFEE SHOPS.
• Please be punctual as most of the hotels do not allow waiting in the driveway area for security reasons.

In general Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. Hotels may / may not have room service facilities. Tea & Coffee making facility may or may not be available in the room. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable.

• Early check-in and late check-out is subject to availability if requested but cannot be guaranteed unless pre-paid and confirmed in advance.
• Connecting OR adjoining rooms requested cannot be guaranteed.
• Triple Rooms are usually no larger than twin rooms in size; a third bed is often a rollaway bed in a twin room.
• Generally hotels require your Credit / Debit Card / Cash Guarantee for incidental charges, which are adjusted at the time of check-out.
• Certain cities have introduced a City Tax or tourism tax which is payable by the consumer at the time of check-out.  Few hotels do offer free WIFI facility whereas certain hotels charge a nominal fee. We recommend you study the hotel policy at the time of check-in.

Any damage caused to the hotel property by you will have to be paid by you directly to the hotel and we would not be responsible and / or liable for the same.

For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL’S COFFEE SHOPS.  Please be punctual as most of the hotels do not allow waiting in the driveway area for security reasons and the driver may leave you as it would impact the tour schedule.

ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE: It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement cost is paid. In case the Client decides to make any change in the rooming while on the tour then they shall be bound to pay additional amount charged to them by the concerned Hotel directly to the Hotel

It shall be solely your responsibility / liability to hold valid and genuine travel documents and statutory clearance, to be able to travel on the tour. Your passport should be valid for six months from the date of return of the tour or more as per applicable country you want to visit and you must have current visa and travel insurance to cover your entire stay. Any overstay OR wrong information supplied to you may lead to deportation from the foreign country you are visiting for which we are not liable.

It is your responsibility / liability to furnish all documents required by the Company for application of visa etc. We are mere facilitators for providing visa guidance services. In the event the application for the visa made by you or the Company on your behalf is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the consulate. All costs, charges in respect of the said application for the visa shall be borne by you and the non-refundable advance paid by you shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly; however the Company can only facilitate and assist in submitting the visa application based on documents provided by you. Certain consulates / embassies may call for personal interviews and / or biometrics.

As granting or rejecting visa and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of the tour by you due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Company. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you. There will be no refund, if you, or any member of your party, is unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the Company suffers losses because, sometimes, the cancellation is made at a time of tour rush and the third party suppliers such as hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges as     applicable by the Company will apply and the decision of the Company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

The Company would not be responsible / liable in any manner whatsoever for any clerical error made by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entries) or passport number.

We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our Client in various cities. We would not be responsible / liable for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport whether in transit or otherwise. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate through third parties and hence we would not be liable / responsible for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining new passport / alternative / certified copies of the lost documents.

In the event that you are unable to travel on the tour date originally booked by you, due to rejection of visa by the concerned Embassy, you shall have the option to postpone your tour to any other future date or choose any other tour destination subject to cancellation charges of the previous tour. However, if you book and pay within the cancellation period and  are unable to travel due to any reason whatsoever including non-availability of   visa or any travel documents, the Cancellation Policy shall apply

You will  have  to take  the  risk  and responsibility of  all  your  baggage, belongings, currency, valuables, documents and  personal effects  (collectively ‘baggage’) at all times  during  the  tour, whether during travel  on  the  airline  or during  your  stay  in hotel  or during  your travel  in coaches, while on excursions or otherwise.

If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable / responsible. In view of what is stated above, please carefully note that:

• We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;
• We shall not be responsible / liable for any cancellation, curtailment or extension of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you; some coverage in respect of baggage loss or damage may be provided by insurance.

It is advisable that you do not carry valuables on the tour.  However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately).  In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airlines responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.

We are not responsible for any tour disruption, curtailment or cancellation of your tour programme  because of any unforeseen  events such as diagnosis of any viral (such as COVID), bacterial or any other form of  outbreak or travel sanction imposed by government authorities, or airline rescheduling or cancellation because of pandemic

expenses passengers might incurred due to circumstances beyond our control such as flight cancellation/delays, hotel bouncing , visa rejection, trip cancellation curtailment, because of  pandemic of any nature, bad weather, natural calamities, medical evacuation, supplier policies, etc in such case all  such expanses  would be borne by guest 

if  found Positive in any disease  all the quarantine  expanses, medical expenses, hotel  cancellation expanses, airline  cancellation or rescheduling expanses  if any would be borne by the guest only  as same is beyond our control

Holidayonsale merely acts a service broker and does not accept any liability.

All booked Passenger must follow pandemic endemic and epidemic protocol and rules imposed by competent authorities, of destination of embarkation and final destination

While we do our best to get you the latest information, due to the rapidly evolving nature of current events, sometimes that is not possible. Please note: it is the sole responsibility of the passenger to ensure his or her eligibility to enter the destination or transit countries (as applicable). We accept no liability in this regard. Please check the travel rules of all regulatory websites prior to booking as well as commencing travel.

By keeping these points in mind, you can help ensure a smoother and more enjoyable tour experience.